Welcome to Brightravel! Please read the following Terms & Conditions carefully before confirming your travel package. By booking with Brightravel (Pty) Ltd, you agree to be bound by these terms.
A completed booking form and non-refundable deposit are required to confirm your reservation.
Final bookings are subject to availability at the time of confirmation.
Group bookings require a minimum of 5 or 6 people, depending on the package.
You will receive a booking confirmation via email or WhatsApp within 1–2 business days.
A non-refundable deposit is required per person to secure your space. Deposit amounts vary per package (e.g. R1000 – R1500).
The balance of the payment must be made no later than 14 days before departure.
Brightravel accepts EFT (bank transfer) and other approved payment methods.
Failure to pay the full balance on time may result in cancellation and loss of your deposit.
Deposits are strictly non-refundable.
Cancellations must be made in writing via email or WhatsApp.
If you cancel:
14+ days before departure: 50% refund of the full amount (excluding deposit)
Less than 14 days: No refund
In the case of no-show, 100% of the total booking is forfeited.
Refunds will not be issued for unused services or early departures.
You may request to change your travel date (subject to availability) up to 14 days prior to departure.
Postponements must be made in writing and are only allowed once per booking.
Additional charges may apply depending on season, accommodation, or transport changes.
Group packages require a minimum number of travelers (typically 5 or 6).
If your group size falls below the minimum, a surcharge may apply or the trip may be cancelled.
For private groups, custom pricing and flexibility may be available—please inquire.
Transport provided is shared or private, depending on the package.
Activity start times must be respected. Delays caused by clients may result in missed activities, with no refunds.
For flight-inclusive packages, clients must adhere to airline baggage and check-in policies.
Clients are allowed 1 medium luggage bag and 1 small carry-on.
Excess baggage may incur an additional charge or may be declined.
Brightravel is not liable for loss or damage of luggage during transit.
(See full Baggage Policy for more details.)
Clients must disclose any medical conditions or special requirements at the time of booking.
Clients are responsible for bringing personal medication.
Brightravel reserves the right to refuse a traveler who may pose a safety risk to themselves or others.
Brightravel highly recommends that all travelers obtain personal travel insurance that covers trip cancellations, medical emergencies, baggage loss, and personal liability.
Brightravel does not provide travel insurance as part of standard packages.
For international packages, clients are responsible for obtaining valid passports, visas, and travel documents.
Brightravel will assist where possible but is not responsible for entry refusals or missed flights due to invalid documents.
During group trips, photos and videos may be taken by Brightravel staff for marketing purposes.
By joining the trip, you grant Brightravel permission to use images that include your likeness, unless stated otherwise in writing.
Brightravel (Pty) Ltd and its staff, partners, or suppliers shall not be held liable for any injury, illness, damage, loss, accident, delay, or disruption caused by third-party service providers, natural disasters, strikes, or unforeseen events beyond our control.
Clients participate in all activities at their own risk.
For bookings, changes, or support, please contact:
📞 072 307 7741 / 073 882 8404
📧 info@brightravel.co.za
By completing a booking with Brightravel, you acknowledge that you have read, understood, and agree to abide by these terms and conditions
